You will receive two emails from us.
The first email confirms that your payment has been successful.
The second email is your shipping information email. This email will contain a tracking link that you can follow the progress of your YourTea parcel with.
Sometimes there is a 24-36 hour delay from the time your parcel actually begins transit to the time you get your email (that's just the time it takes our systems to process all the information!).
If your parcel says 'delivered' when you click the tracking link and you have not received it - you will need to go to your local Post office and present ID to collect the item/s purchased. Sometimes the "pickup reminder notice" that is left when nobody is home to sign on delivery, can go missing.
If there is a problem with the delivery of your item, please contact the courier company for information before contacting us. You will find their details on your tracking link.
Please make sure you have explored all options before contacting us.